Simple walkthrough

How kits move from your clinic to the lab

Think of it like a round trip. The clinic asks for a test kit, the lab ships it, you collect a sample, then the sample goes back so the lab can do the testing.

Back to home
Clinic on the left and laboratory on the right, connected by a kit traveling between them
At the clinic

The provider’s job

Order kits, receive the box, collect a sample from the patient, and send that sample back. You are the starting point and the person the patient talks to.

At the lab

The lab’s job

Pack and ship unused kits to you, receive the sample you send back, run the allergy tests, and send the answers to the provider.

The whole trip, at a glance

Follow the line from left to right. Navy is the clinic. Teal is the lab.

Clinic Lab Both
  1. 1
    Ask for kitsClinic
  2. 2
    Pack & shipLab
  3. 3
    Kits arriveClinic
  4. 4
    See the patientClinic
  5. 5
    Mail sampleClinic
  6. 6
    Lab tests itLab
  7. 7
    Share resultsBoth
  8. 8
    DonePatient care

Two ways to start

Most offices keep kits on the shelf. Some orders go to one person only.

Most clinics

Stock kits for the office

You order a box of kits. They sit at the clinic until a patient needs one. When you use a kit, you tell this portal which patient it belongs to.

One person

A kit for one patient

You (or the patient) request a single kit. The lab ships that one kit, then the same collect-and-return steps still apply.

1
Provider at a clinic computer choosing a new kit order, with kits on a cart nearby
Clinic

You place the order

Click New order on the home page. Choose a box of kits for the office, or one kit for one patient. Fill in where the kit should go. That is all you need to start.

2
Warehouse team packing test kits into boxes
Lab shipping team

The lab packs the kits

People at Infinite Allergy Labs pull the kits off the shelf, pack them, and send them to the clinic (or to the patient’s address). In this portal, an admin marks the request as shipped when the box goes out.

3
Courier delivering a kit box to a clinic
Clinic

The box shows up

Once the lab has marked the box as shipped, you can assign those stock kits to patients. Later, UPS tracking can mark the box received when it is delivered — you do not need to click anything.

4
Clinician collecting a sample from a patient
Clinic

You see the patient and collect a sample

Open a kit, fill out who it is for, and collect the sample the kit is made for (usually a small blood sample). Think of the kit as a pre-packed envelope: tubes, instructions, and a way to send it back.

5
Clinic staff sending a sample box back to the lab
Clinic

You mail the sample back

Seal the used kit and send it to the lab. The unused kits stay at the clinic for the next patient. This shipping portal tracks kits going to you. The return trip is the sample going back to the lab for testing.

6
Scientists working in a laboratory
Lab

The lab runs the tests

Once the sample arrives, lab staff check it in and run the allergy tests. That work happens in the lab’s testing system, not in this shipping portal.

7
Provider reviewing results with a patient
Lab + clinic

Results come back to the provider

When testing is finished, the lab shares the results with the provider. You then sit down with the patient and explain what it means and what to do next.

What this website is for: ordering kits and watching them ship to the clinic. It does not run the lab tests themselves. Those happen after the sample is mailed back.
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